I wanted to write this review after seeing the top two reviews being negative ones. The short story is US Mobile is one of best cell phone carriers I've used. When using a prepaid/budget cell phone service, there is always the thought of you missing out on something since you're not part of a big 3 postpaid plan (Verizon, AT&T, T-Mobile). I can confidently say my service will US Mobile has been great! Read more below.
PRICING:
Other reviews have described US Mobile as a "scam" or "misleading" because they don't disclose total price up front. While they don't display total price on website, when you receive your SIM kit, you create your free account and pick a plan. It will display the total price with taxes and fees BEFORE you have to pay.
Note: It's better to order SIM directly on US Mobile site because you can get a free SIM kit using code FREESIM.
Here's the total plan pricing, including taxes and fees, for the different fixed data bucket plans:
- 1GB plan $16.61/mo (listed on website as $12/mo + tax/fees)
- 5GB plan $19.91/mo (listed on website as $15/mo + tax/fees)
- 12GB plan $25.31/mo (listed on website as $20/mo + tax/fees)
- 18GB plan $30.83/mo (listed on website as $25/mo + tax/fees)
- 30GB plan $36.36/mo (listed on website as $30/mo + tax/fees)
Mobile hotspot feature costs $5/mo extra if you want that for fixed data bucket plans. $10/mo extra for 20GB mobile hotspot allowance on Unlimited Data plan.
The pricing on the Unlimited Data plans is some of the best I've seen. $45/mo for 1 line (taxes and fees included). $30/mo per line for 2 lines ($60/mo total), and $25/mo per line for 3+ lines. Plus you can get reimbursed for 1 perk with 3 lines and 2 perks with 4+ lines. Perks include: Netflix (Standard 2 screen), HBO Max, Apple TV+, Spotify Family, Audible, etc.
CUSTOMER SERVICE:
US Mobile has good customer service! The chat support button is listed at the top right hand corner of their website and also easily accessible in their mobile app. I'm usually able to get connected with a live agent right away. They also have a phone number if you prefer calling but chat support is so good I haven't had to do that.
So many prepaid carriers are just...not good when it comes to customer service, so I really love that US Mobile is good with this.
WEBSITE DESIGN:
This may seem off to bring up but US Mobile's user interface on both desktop and mobile app makes finding things and getting answers to common questions so easy! Everything is perfectly laid out.
NETWORK:
US Mobile, per contract agreements with main carrier, can't disclose exactly what networks they use but I found it out through searching. The starter SIM kit comes with two SIM cards to choose from.
Black "Super LTE" SIM card is Verizon
White "GSM LTE" SIM card is T-Mobile
Pick which one works best in your area.
PORTING YOUR NUMBER:
To keep you're same phone number when transferring service, going to need:
- Account number
- Transfer PIN (Verizon requires transfer PIN to port out, AT&T doesn't. With AT&T, you just PIN your account is set up with)
- Billing address (make sure billing address on old carrier matches info you put into for porting)
- Unlocked phone (make sure your cellphone is fully paid off and have carrier unlock it. This can take 24-48 hours)
That's it. Do NOT cancel your current service. It will cancel automatically when port in to US Mobile is complete. You need to have active service with current carrier for port to go through.
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A big thing to keep in mind when reading old reviews is US Mobile completely overhauled their plan offerings and website back in February 2021.
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The future of 5G connectivity
Get on the nation’s most cutting-edge 5G network with the best unlimited plan. Or build your own plan.
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We believe people are paying too much for their cell phone service. That's why we started US Mobile. At US Mobile, you will pay as you go for the talk, text, and data you need; plus, you will enjoy full insight and flexibility to change your plan as you go. Our customers are unique, and so are their cell phone plans.
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This Item  Prepaid SIM Card (US Mobile) - Custom Plans from $4/mo. Unlimited Plans from $15/mo. |  |  |  |  |  | |
| Price | -87% $0.50 List: $3.99 | $3.99 | $10.00 | $80.00 | $5.00 | $20.00 |
| Delivery | Get it as soon as Monday, May 13 | Get it as soon as Monday, May 13 | Get it as soon as Monday, May 13 | Get it as soon as Monday, May 13 | Get it as soon as Monday, May 13 | Get it as soon as Monday, May 13 |
| Customer Ratings | ||||||
| Easy to install | ||||||
| Tech Support | ||||||
| Value for money | ||||||
| Sold By | USMobile | JethroShop | JethroShop | JethroShop | hilan IoT | JethroShop |
| service provider | US Mobile | T Mobile | T-Mobile | Jethro Mobile via T-Mobile | T-mobile & AT&T | T Mobile |
| cellular technology | 5G | GSM | LTE | 4G | LTE | LTE |
Videos
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How to transfer your number to US Mobile
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Reviews with images
Spend .50 cent and Check it out 💯
I haven't decided on the service yet but the .50 cent sim card arrived neatly packagedYou get 2 sim cardsThe White is 4g/5g serviceThe Black Warp Speed 5gIf I use the service will update review on how it goes ..I have seen it has easy activation and a App you can downloadUpdate: the service is Fast..Take advantage of the Free 50 days if you keep your # or $12.50 1st month on Starter Package to try it out
Top reviews from other countries
Barry Friedmann
Fast Delivery - Works as Intended.
Reviewed in Australia on April 18, 2023